Terms and Conditions
Terms and conditions
A GOOD MOBILE DETAILING to provide the best and most complete mobile detailing service experience possible. We would like to take this opportunity to thank you for considering our services and pointing out some of the terms and conditions of our business criteria. We hope you can find these policies helpful and informative in explaining the extent of our auto detailing services.
If we perform an auto detailing service we expect to have the following.
1. An ample amount of space to perform our services, permission to be on the premises if you are not the owner, a safe location as well as safe conditions to service your vehicle.
2. If the service is provided at your home make sure to have all vehicles that are leaving adjusted so we do not have to break down our equipment to allow them to move.
3. We require payment in full on the Day of Service. If the customer is not present they can leave cash or pay by credit card over the phone. That payment must be made in full on the same day. Failure to do so will result in a 10% late charge in recruiting each day if left unpaid.
4. We require a 24-hour notice of cancellation for any provided services.
5. We reserve the right to alter or amend any booking time for any reason without penalty, but will whenever possible inform the customer.
6. Our estimated time of arrival may depend on weather conditions traffic or other unforeseen circumstances.
7. We will do our best to contact you the day before a booked appointment to confirm arrival time and or weather conditions that may affect our working ability.
8. We will contact you on the Day of Service to let you know if we are running late or ahead of schedule.
9. Please remove any personal items, money, or any other significant items prior to our service. If Center armrest storage, glove box, or other compartments are not cleared we will not be able to clean them due to customers’ private belongings.
10. Due to child safety we will not remove or install any child car seat under any circumstances. We asked the customers to remove any child seats and or booster seats prior to our arrival. Should the seats be left in the vehicle we will do our best to clean around them but can't guarantee your total satisfaction.
11. We reserve the right to charge each vehicle according to its condition, type of vehicle, and location.
12. We reserve the right to amend prices during service from the original price quoted due to pet hair, vomit, blood stains, urine, odor, or hazardous materials as these would be separate charges.
13. Pet hair and sand are the two toughest materials to remove from any carpeting or upholstery with normal vacuuming. The removal of either element is not guaranteed or included with our normal services. However, on most occasions, we are successful in removing any visual traces.
14. We make no promises when it comes to removing stains or odor. We will clean these to the best of our ability but please be aware that some Upholstery and carpet are Beyond cleaning and may not clean up as expected. Some stains are permanent and we will consult with you on what can and cannot be done in regard to your vehicle's interior.
15. Some odors cannot be removed by cleaning alone. Although we do offer a separate service specifically for this issue and do our best to remove any odors, we still do not guarantee success in all cases.
16. We do our best to clean your windows thoroughly but sometimes due to temperature fluctuations and conditions, they may still be left with a slight film or streak because of extremely dirty or neglected windows. Unfortunately, if you see this after our services are done please allow for the vehicle to cool and wipe down with a clean microfiber towel. We apologize for any inconvenience this may leave you.
17. We are not responsible for any damaged interior components that are heavily soiled, stained, or neglected. Such as steering wheel buttons, turn signal switches, or knobs due to wear. Such areas may be so dirty, soiled, stained, or caked-on debris that aggressive cleaning may be necessary and could wipe away any markings.
18. We will clean engine bays and sunroof only upon request. We are not responsible for any mechanical and or electrical problems prior to, during or after services. There is no way of foreseeing or forecasting any issues that may arise due to Servicing and we will not be held responsible.
19. Upon request of services Headliners are gently cleaned but some stains may not be able to be removed. The adhesives and glues that hold the headliner in place may start to release if to aggressively cleaned. If you choose this service please understand that it is at your own risk as we are not responsible for any damages or release of said adhesives or glue over time.
20. We do not use any harsh chemicals or cleaning products in our services on the exterior or interior of the vehicle. All of our products are chemically safe for any carpets, upholstery, Plastics, leather, vinyl, Chrome, clear coats, or paints. Please understand that we are not responsible for any damages that may be there prior to our service.
21. We are not responsible for excessive baked-on, caked-on, or etched-in brake dust on wheels or paint deep within the wheel barrels or the surface of the wheels themselves. Some wheels are Beyond cleaning and would either need to be repaired and or replaced.
22. Bird droppings, sap, tar, and Bug splatter can chemically etch themselves into your vehicle's paintwork if left unattended over time. This can result in a deep chemical mark that may need additional work to safely remove properly. In some cases, these etchings may not be able to be removed without compromising clear coating.
23. Exterior black, gray, smooth, or textured trim Plastics may be Beyond repair or damaged and cannot be fixed with a simple restoration and could require replacement. Although we do try our best to restore them to the best of our ability to their original colors upon request.
24. For Any wax sealants and or coatings that are not properly maintained, or cared for we cannot guarantee the promoted longevity or durability of these products. You are more than welcome to ask us how to properly care for these types of products to get the most out of them.
25. We respect your time and personal property and will always be polite and courteous. However, we reserve the right to deny refuse or stop service if we deem the customer to be unreasonable.
26. We will not tolerate any verbal or physical abuse under any circumstance and we'll take relevant action should any such behaviors are encountered.
27. For your safety we asked that you keep a safe distance of 10 to 15 ft from our work area to avoid any trip and or slip hazards. You are always more than welcome to speak with us during our services but we ask that you get our attention from a safe distance first so we are aware. We will not be responsible for any accidents that may occur in our work area.